Excellent after-sales service
We have a dedicated and pragmatic after-sales service team to provide you with maintenance and upkeep 24 hours a day.
The company will respond within 1 hour after receiving the user's notification. For ordinary failures, our company will guide the buyer to resume production as soon as possible by phone or E-MAIL. For faults that users cannot solve by themselves, the manufacturer guarantees to send qualified after-sales service technicians to the user's site for repair within 48 hours (This time concern the domestic users).
After-sales three-guarantee
After-sales service is a highlight of Kangshijie. Anyone who purchases our company's products will have three guarantees: debugging, training, and installation guidance.
All products come with a 12-month free warranty and lifetime maintenance, fully ensuring that customers have no worries.
After-sales guarantee details
During the quality guarantee period:
If the equipment fails due to its own reasons such as defects in design, manufacturing, transportation and installation, or poor component quality, the company will be responsible for repairs and replacement of relevant components free of charge.
Outside the quality guarantee period:
Regardless of whether the equipment failure is caused by the equipment itself, user factors or external objective factors, the company will be responsible for repairs for a fee and charge service fees and material fees as appropriate.
Company website
